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Frequently Asked Questions
A little clarity before you find the saree that feels like you. If you need more help, we're always happy to assist.
Orders & Payments
How can I place an order?
Browse our collections, choose your favourite saree, and add it
to your cart. Follow the checkout steps to enter your delivery
details and complete your order.
What payment methods do you accept?
Available payment methods are displayed at checkout. Please
check the options shown there before placing your order.
Can I cancel or change my order?
Please contact our customer support team as soon as possible
if you need to change or cancel an order. Requests depend on
whether the order has already been processed or dispatched.
Any cancellation eligibility is subject to our order policy.
Will I receive an order confirmation?
After placing your order, check your registered email or phone
for confirmation, depending on the notifications available
through our store.
Our Sarees
Will the saree look exactly like the pictures?
We aim to represent every saree as accurately as possible.
However, colours and textures may appear slightly different
depending on lighting, photography, and your screen settings.
How do I know the fabric and saree details?
Please refer to the individual product page for the available
fabric, colour, length, design, and care information. If
something isn't clear, contact us before placing your order.
How should I care for my saree?
Care requirements vary by fabric, weave, and embellishment.
Follow the care instructions provided with the product or
on its product page. When in doubt, professional cleaning
may be the safest option for delicate fabrics.
Will the saree come with a blouse piece?
Blouse-piece availability varies by product. Please check
the individual product description for details before ordering.
Shipping & Delivery
Do you offer free shipping?
Our website currently advertises free shipping on orders
above ₹1,999. Please review the shipping information at
checkout for applicable conditions.
How long will delivery take?
Delivery timelines depend on your location, order processing,
and the courier service. Please refer to the shipping policy
or the delivery estimate shown during checkout, where available.
Can I track my order?
If tracking is available for your shipment, use the tracking
details shared by us or the courier to follow your delivery.
Please contact support if you need help locating your order.
Do you deliver across India?
Delivery availability depends on the serviceability of your
PIN code. Enter your delivery details at checkout to check
whether we can ship to your location.
Returns & Support
Can I return or exchange a saree?
Return and exchange eligibility depends on our published
Returns & Refunds Policy and the condition of the item.
Please review that policy before ordering or contact us
if you have questions about a particular product.
What should I do if my order arrives damaged?
Please contact us promptly with your order number and clear
photographs of the item and packaging. We'll review the
details and guide you through the next steps under our
customer support and returns policy.
How can I contact Aasai Curated?
Visit our Contact Us page for the latest customer support
details. Please include your order number when contacting
us about an existing order.
NEED A LITTLE MORE HELP?
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Still have a question? We'd love to help you find your answer.
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